1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the simple steps to complete your order.
We’ll prepare your order and notify you when it’s on its way!

2. HOW LONG WILL IT TAKE TO PROCESS AND SHIP MY ORDER?
On average, merchandise is produced and shipped from our facility 5–7 business days after purchase.

• Standard domestic shipping: 5–10 business days after shipment

• Expedited domestic shipping: 1–3 business days after shipment

• International shipping (when available): 7–15 business days after shipment

Delivery times may vary depending on location, carrier, or holidays.

3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1–2 days to appear in the shipping carrier's system. Occasionally, a shipping carrier may lose an order. If your tracking number is still not working after a few days, please contact the shipping carrier or our support team at contact@tumblrmug.com.

4. I NEED HELP WITH A LATE ORDER
If your order has not arrived after:

• 10 business days for domestic orders

• 20 business days for international orders

Please contact our team at contact@tumblrmug.com. We are happy to assist you.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard, as well as PayPal.

6. WHEN WILL MY CARD BE CHARGED?
Your card will be charged after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information during checkout and purchase.

• Credit card information is encrypted using SSL technology.

• Your credit card is only used to complete the transaction and is not stored afterwards.